Refund and Returns Policy

Last Updated: July 2026

At Draped by Sruthy, every saree is more than just a piece of clothing; it is a cherished memory from Sruthy’s personal collection. Each saree is carefully preserved, personally inspected, and thoughtfully packed before being dispatched.

Because every saree is unique and available in only one piece, we encourage customers to review all photographs and descriptions carefully before placing an order.

Quality Assurance

Every saree is carefully:

  • Inspected by Sruthy herself.
  • Checked for stains, tears, damage, and defects.
  • Neatly folded and packed.
  • Photographed accurately.
  • Securely packaged to avoid damage during transit.

Return Eligibility

Return requests will be accepted only under the following circumstances:

  • The wrong item has been delivered.
  • The saree has been damaged during transit.
  • The product received is significantly different from the photographs displayed on the website.

Returns will not be accepted in the following situations:

  • Minor colour variations caused by lighting or screen settings.
  • Personal preferences after purchase.
  • Damage caused after delivery.
  • Minor imperfections that have already been disclosed.
  • Requests for replacement products.

Important Notice

Every saree is a unique piece from Sruthy’s personal collection. Therefore:

  • Only one piece of each saree is available.
  • No replacement will be provided once the product has been sold.
  • Refunds will be issued only after proper verification and approval.

Reporting Damage

If you receive a damaged product, please follow the steps below:

  1. Take clear photographs of the outer package and the damaged area.
  2. Contact us within 48 hours of receiving the product.
  3. Send the photographs and your order details to the WhatsApp number provided on the Contact Us page.
  4. Wait for verification and approval from the owner.

Requests submitted without proper photographs or after the specified period may not be considered.

Return Shipping

If the return request is approved, the customer must return the product at their own expense.

After receiving the returned product, we will inspect it carefully to verify the claim.

Refund Policy

A refund will be initiated only if all the following conditions are met:

  • The product has been damaged during transit.
  • Clear photographs have been submitted.
  • The claim has been verified and approved by Sruthy.
  • The returned product has been received and inspected.

Please note that approval of a return request does not automatically guarantee a refund.

Once the return has been approved, the refund will be processed through the original payment method within 2–7 business days.

Contact Us

For all return and refund requests, please contact us through the WhatsApp number provided on our Contact Us page.

Draped by Sruthy

“Woven with Memories, Draped with Grace.”